Your healthcare IT project will benefit from fulfilling the distinct needs of the users both before and after the launch date.
Before launch, your employees both want and need to know what’s going on. How is the implementation progressing? How will it impact them? Do they have any voice in the project?
There is a distinct benefit for project leaders who make the effort to communicate with the users: Proactive communication gives users a positive impression of the system before they even see or use it. Building a rapport with your user community also helps implementation teams identify key stakeholders, gather input from the users, and learn about user concerns.
After the launch, your users need ongoing support. Training won’t answer every question or address every situation. To ensure rapid growth in user productivity, your users need tools like quick reference guides, online help systems, and user manuals.
And don’t forget your Help Desk. They will need support scripts and troubleshooting procedures to effectively support the new application.
Would you like to learn more about how our communications and user support services can help you and your users? Just use the contact information on the right side of the page to give us a call, drop us an email, or request a web meeting.